Does it cost me more to book through DeliveryD2D?
No, there is no extra charge booking through DeliveryD2D.
Booking with DeliveryD2D also protects you from breakdowns and also protects you from a sudden increase in price from a transporter.
When do I start/stop being charged?
You will start getting charged, once the driver has picked up your item and it will stop charging after the last item has been dropped off at the drop off point.
Why have the prices changed?
The prices will change based on the availability and the demand of the drivers as you move closer to the move date. The competitive transporters get booked fast.
We recommend booking the transporter as soon as possible for the lowest competitive price available.
Is it safe to pay online?
Yes, our payment service is connected via PayPal who are trusted around the world
Why are the prices on our website cheaper than the same companies online?
Transporters lower their prices on our platform as they don’t have to pay advertisement costs or any fee to use our services.
How do I confirm and pay for my booking?
You can confirm the transporter directly from the transporter list page by clicking on the book now button
Are the drivers insured?
Yes, all our drivers are insured with basic insurance coverage.
Can I get additional insurance?
Yes, for high-value insurance cover please contact DeliveryD2D or your home insurance provider
What if my possessions are damaged?
In the unfortunate event that an item is damaged please contact DeliveryD2D and one of the agents will help you.
Do my quotes include the congestion charge?
When you made the post on our platform, it will show you congestion zone icon ©, Which means congestion zone price is included. If you already have made a booking, then your invoice will also mention about congestion zone.
Do my quotes include toll road charges?
No, our drivers will try to avoid toll charges when possible, but if the journey passes a toll road, the cost to cross the toll road will be added extra on top of your online price.
Do you have availability?
If the driver is showing on the price list, then it means the driver is available for the delivery
Can I book for less than two hours?
No, all our prices include a minimum of two hours charge, unless it is specifically specified on the invoice notes.
Do I have to pay for pay and display machines?
Yes, if transporter has to park and pay the fee will be added to your total price
Once my booking is confirmed how do I receive confirmation?
You will receive confirmation immediately after place a booking online
Will I get a receipt on completion?
Yes, the transporter will issue you with either a paper or electronic receipt on completion of your move.
What is the price break down?
The price break down shows all the details that have been calculated to create total price
Can I make stops in-between the pickup and destination address?
Yes, you can add multiple stops between the pickup and drop off destination
Can we rely on you to be on time?
Yes, all our transporters do their best to be on the time, but on the unfortunate event your driver is delayed you will be informed and kept up to date with an estimated arrival time or a replacement vehicle immediately
Can we travel in the van/truck with the driver?
Yes, two people can travel with the driver or 1 person can travel with driver +1 man help loading.
Will I need to pay extras on the day of the move?
Only if the time was extended more then the booked time, which than will be charged on half hour charges, which will be displayed on your invoice and price break down.
How soon should I book my van?
We recommend our customers to book and organize the move with enough time, this will help you get a best competitive price and help you plan ahead of the time.
What hours do DeliveryD2D operate?
Our office hours are from 8 am to 7 pm Monday through Friday. You can contact us at support@deliveryd2d.com which is responded 7 days a week.
Can I compare prices without a confirmed date and time?
Yes you can, we recommend having transporter book in advance time to receive best prices and availability of the transporter
Can you provide more men if required on the day of my move?
It is customer responsibility to ensure enough men are booked, if you require more men power on the day of your move please speak to your transporter who may have contacts available to help you complete the move. We recommend booking extra men at the time of booking the move.
Can we book a return journey?
Yes, you can book return journey via our website or speak to one of our representatives at 0800 0 119 116
How do I get the best price?
On our first form, select “no men help” needed and this will return the lowest prices.
How should I prepare for move day?
Make sure everything is packed before transporter arrival time and ready to go. Once transporter arrives, then let the professionals do the rest. We can also arrange packing service for you, please contact our representative at 0800 0 119 116 to find out more.
Will my items be respected during the loading and unloading process?
Yes, All our transporters carry trollies, straps, and blankets to ensure that your items are protected and safe during the transportation.
Will I need to be present on the day?
No, you do not have to be present on the day of your move, but transporter needs clear instruction and full deposit prior to your move
Will there be any documents to sign?
The man and van services and removal companies will have all the necessary documents for you to sign if required, this will include insurance documents
What should I expect from the service provider?
When the man and van service provider arrives at the pickup, you will find them very helpful and polite and ready to do the move.
Do all of your vans come with a driver?
Yes, all of our vans come with drivers, If you require extra men or looking to just hire a van, then please check with our representative at 0800 0 119 116 and they will guide you.
Can I make changes to my booking prior to moving day?
Yes, you can make changes, please call the transporter directly or call our representatives.
Can I call the Man and Van Removal Company directly?
Once you place a booking, you will receive direct contact information. If you need help deciding, you can always send them a message via their profile or call our representative and they will help you.
Can I cancel my booking?
Yes, you can cancel at any time. If you cancel with more than 7 working days before your booking is due to start you will get a full and immediate refund. If you cancel within 7 working days please view our cancellation policy to see how your refund will be affected.
Can I request a home survey?
Yes, you can book a home survey. Just speak to our representative and they will be happy to send someone on their way.
Will I be charged for a home survey?
This depends on the service provider in question and a few different factors such as how local the service provider is to your home address and availability. When there is a small charge for a survey it is normally very small just to cover the cost of the fuel used to get to and from your home address.
Can I request storage for my items?
Yes, it depends on the location and request. You would have to contact our representative for more information.
Do DeliveryD2D supply boxes?
Yes, you can book the boxes separately from our booking page or by calling our representative.
Do DeliveryD2D dismantle and re-assemble items?
Yes, transporters can help you dismantle and re-assemble items. If you required such service, please add the name of the item to be dismantled in the delivery title box, which can be found on your delivery form.
Do my quotes include ferry costs?
No, unfortunately, we do not include ferry costs in your total price.
Does my promo code give me a discount every time?
No, unfortunately not all transporters opt-in for offering customers the discount because their prices are already heavily reduced and discounted. Since transporter doesn’t pay on an advertisement or any administrative costs to win your booking and therefore they can offer you a reduced price for every item.
Do my quotes include VAT?
No VAT charges are added to your quotes, this is because all service providers are self-employed sub-contractors and incorporate any overheads into their pricing structure.
Will I have to pay the T – Charge in London?
If you are traveling within the congestion charge zone on a weekday (Mon to Fri) between 07.00am and 18.00pm you will not be charged an additional £10.00 for the T- Charge if the driver vehicle is aged 2005 or older.[/vc_column_text][vc_column_text]Q) Does it cost me more to book through DeliveryD2D?
No, there is no extra charge booking through DeliveryD2D.
Booking with DeliveryD2D also protects you from breakdowns and also protects you from a sudden increase in price from a transporter.