How do I get a delivery/removal quote?
Answer: Getting a quote is simple. Just enter your pickup and delivery details on our website or app, along with any specific requirements, and you’ll receive an instant quote tailored to your needs.
Frequently Asked Questions
Who Will Carry Out My Delivery?
Answer: All deliveries through Dilivi are managed by our network of professional drivers, each fully vetted and qualified to handle a range of delivery needs. Our drivers are experienced in moving goods carefully and efficiently, so you can trust that your items are in safe hands.
Does Dilivi Have Different Sizes of Vehicles?
Answer: Yes, Dilivi offers a variety of vehicle sizes to suit different delivery needs, from smaller vans for compact loads to larger vehicles for bulkier items or multiple items. This allows us to match the appropriate van size to your specific requirements.
Van: Compact – Transit – Transit LWB – Luton
What Is Included In The Price?
Answer: The price includes the vehicle, the driver, and the basic transport of your items from pickup to delivery. Additional services, such as assistance with loading and unloading, can be requested when you book and may incur an extra fee.
Do You Offer Last-Minute Bookings?
Answer: Yes, Dilivi can accommodate last-minute bookings, subject to driver availability. We understand that urgent needs can arise, and we strive to offer flexible options whenever possible.
How Can I Contact Dilivi Support?
Answer: You can reach Dilivi support by any method, whether through email, phone, or via our online support chat. Our customer service team is available to assist with any questions or concerns you may have before, during, or after your delivery.
Dilivi support is available from 9am – 6pm Monday to Saturday. You can Call us on Our Company Direct line number in contact us. or send an email to support@dilivi.com
How can I ensure my items arrive in the same condition?
Answer: To ensure the safe arrival of your items, we recommend packing them securely and labeling any fragile items clearly. Our drivers handle goods with care, and if special handling is required, please communicate this during the booking process.
When and to whom do I need to make the payment?
Answer: To secure your chosen transport provider, a deposit is required to be paid to Dilivi. This payment is only collected after you’ve accepted a quote from a transport provider. You can make the deposit through our Secure Payment Gateway, which accepts all major credit and debit cards, or over the phone.
Once you’ve paid the initial deposit to Dilivi, the remaining balance is paid directly to your selected transport provider. Providers typically list their accepted payment methods on their profiles, or you can discuss payment options with them directly.
The amount quoted on Dilivi is the total cost of the job, with no hidden fees. The provider’s quote also includes all services they offer.